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Common Questions

Frequently Asked Questions​

"Why can't I see a workflow that I should have access to in OSPROV?"​

Check that:

  1. You have one of the roles assigned to the workflow
  2. You have at least ONE of the authorization channels assigned to the workflow
  3. The workflow hasn't been set to "Ignore Authorization Channel"

Remember: OSPROV uses "OR" logic for authorization channels - you only need to match at least one of the workflow's authorization channels to see it, not all of them.

"Why are users from other departments seeing my department's workflows in OSPROV?"​

This could happen if:

  1. The workflow has "Ignore Authorization Channel" checked
  2. The users have authorization channels that match your department
  3. A specific task in the workflow has "Ignore Authorization Channel" checked

"How do I create an OSPROV workflow that's visible only to specific people?"​

  1. Create a special authorization channel just for this purpose
  2. Assign this authorization channel to only the specific users who need access
  3. Set the workflow to use this authorization channel
  4. Do NOT check "Ignore Authorization Channel"

Benefits of This Approach​

Organizational Flexibility​

This dual-layer approach allows the company to have managers in different departments who possess the same approval powers, but only within their specific areas of expertise.

Enhanced Security​

By ensuring that users only see data relevant to their job functions, the system minimizes the risk of unauthorized access to sensitive information.

Operational Scalability​

The system makes it easy to move employees between departments or modify their responsibilities without completely restructuring their access.

Cross-Functional Support​

When roles require company-wide access, such as IT support or compliance functions, the system can provide broad authorization channels while maintaining appropriate role-based restrictions.

Key Takeaways​

The most important thing to remember is that Roles define "what you can do" while Authorization Channels define "where you can do it." Both elements must align for you to perform any action in OSPROV.

When building workflows in OSPROV:

  • Configure both roles and authorization channels at the workflow level
  • Assign appropriate roles to each task in the workflow
  • Remember that users only need to match at least ONE authorization channel to see a workflow (not all of them)
  • Use special authorization options like "Ignore Auth Channel" or "Allow Initiator to Choose" when needed
  • Test your workflows with different user types to ensure proper access control

This comprehensive approach ensures that each person sees exactly what they need for their job responsibilities in OSPROV, nothing more and nothing less, while workflows automatically route tasks to the right people at the right time.